Knowledge & insights
Blog
Practical articles on Microsoft Copilot, agents and AI adoption — written from the field, without the jargon.
- Training
Which Copilot training fits your organisation? A decision guide in five questions
Inspiration session, course, company-wide programme or annual programme? Five questions that determine which Copilot training fits your organisation.
- Training
- Adoption
- Decision guide
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- Prompts
Writing effective Copilot prompts: the framework from our training courses
The difference between a mediocre and a great Copilot result comes down to the prompt. Learn the four building blocks — goal, context, source and expectation — with examples for each app.
- Prompts
- Training
- Microsoft 365 Copilot
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- AI Agents
Which agents come with Microsoft 365 Copilot? The complete overview
Researcher, Analyst, Facilitator, Interpreter and more: which AI agents are included with your Copilot licence, and what do they do? The overview, without the marketing fog.
- AI Agents
- Microsoft 365 Copilot
- Licensing
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- AI agents
Build a Copilot agent without code: from idea to working agent in 7 steps
With Agent Builder in Copilot Chat, every employee can build their own agent in a quarter of an hour — no code required. The step-by-step plan, with examples and pitfalls.
- AI agents
- Agent Builder
- Guide
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- AI agents
From 40% to 67% self-service: what Eneco, Rabobank and KPN teach us about AI agents
Dutch organisations are reporting striking results with AI agents. The figures, and the lessons, behind the cases of Eneco, Rabobank, KPN and Dow.
- AI agents
- Real-world cases
- Copilot Studio
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- Security
Oversharing: the biggest risk in a Copilot rollout (and how to fix it)
Copilot doesn't leak data — it surfaces what has been shared too widely for years. Here's how to map oversharing and fix it before you go live.
- Security
- SharePoint
- Governance
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- Adoption
Licences aren't adoption: the five phases of a Copilot rollout that actually succeeds
The predictable pattern: licences handed out, usage peaks in week one, then collapses. Here is how to prevent it — with five phases, champions and measurable value.
- Adoption
- Change management
- Training
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- Technical
How Microsoft 365 Copilot really works: the architecture in plain language
Graph grounding, the semantic index, the service boundary: the technology behind Copilot explained without the jargon — and why your data is not used to train AI.
- Technical
- Security
- Microsoft 365 Copilot
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- Licensing
Copilot Chat vs Microsoft 365 Copilot: what do you really get?
Everyone with Microsoft 365 already has Copilot Chat for free. So when is the paid licence worth it? An honest comparison, with no sales pitch.
- Licensing
- Copilot Chat
- Microsoft 365 Copilot
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